Privacy Policy

At Cardiff Casino, we are committed to protecting your personal data and ensuring that you have control over how it is used.

What Personal Information May Be Collected?

When you register for an account with us, we may collect the following information:

Your username or email address
A password (which is securely stored)
Other contact details such as name, phone number, and address

We may also use device and browser information to enhance your experience on our platform. This can include things like:

Device type (e.g., desktop, mobile, tablet) and operating system version
Browser type and version
Screen resolution and language preference

Account Registration Information

When you register for an account with us, we will ask for some basic information to verify your identity. We use this information in accordance with applicable data protection regulations.

If you choose not to provide the required information when registering, please note that:

You may be unable to access certain features on our platform
Some services or integrations might require additional verification steps

Device and Browser Information

We collect device and browser-related data to ensure seamless performance, provide optimal user experiences, and troubleshoot issues.

This can include the following non-identifiable information:

Device type (e.g., desktop, mobile, tablet)
Operating system version
Screen resolution and language preference

Please note that this information is collected using technologies like cookies or pixel tracking. For more details on these topics, see below in our Cookies Policy section.

Usage Analytics and Behavioural Data

We collect data about your usage patterns to refine our services and create a better experience for you:

Log file analysis
Error reporting and issue monitoring
Load balancing

While this information is anonymous by nature, we can occasionally combine it with other personal or identifiable details. This allows us to improve specific experiences tailored towards your needs.

Cookies and Tracking Technologies

Our platform employs cookies (small text files stored on a user's device) for several purposes:

1. Session management: Cookies enable our system to track new sessions efficiently by keeping information on the client-side.

2. Login protection: They help protect against potential unauthorized access or malicious attempts using session hijacking and cookie-based exploits.

3. Optimized service delivery: Using a combination of server-side logic, browser side caching for reduced latency, and more personalized content presentation (through A/B testing and preference gathering), your experience can be tailored to offer the best user journey possible based on observed behaviors from analytics data.

Please note that:

Some third-party services might set their own cookies, over which we do not have control
Cookie preferences or settings vary significantly across different browsers

Communication Preferences

We respect users' right to receive clear information about how your personal details will be used. You can manage communication channels through our platform's user interface.

Choose from various options to adjust the types of notifications you'd like to receive:

Transactional messages: Critical alerts or service-related updates
Marketing emails and newsletters
Custom promotional communications

Your consent is necessary for any non-transactional, marketing-related messages.

Opt-out links will also be included in each message. If these links are not successful after the maximum number of retries (or if they do not work due to network issues), you should try other means like directly contacting our support team via phone, email, or messaging.

Data Storage and Retention

We keep your personal data for as long as necessary:

Transaction history: Until completion of a request
Account access logs: No less than 3 years due to applicable privacy laws regarding data retention and the potential need for records for law enforcement

For more information about how we store customer data securely, please see our Data Security section.

Security and Account Protection

At Cardiff Casino:

1. We have strict policies in place that cover data security protocols such as encryption (in transit with TLS/SSL), secure storage practices using industry-standard encryption technologies, password hashing for enhanced protection against unauthorized access.

2. Platform monitoring: Our system monitors usage to detect potential security breaches or anomalies.

3. Two-factor authentication

When you set up two-factor authentication:

Your account remains secured even when attempting logins on unfamiliar devices
Preventing unauthorised use