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Terms & Conditions

Cardiff Casino Terms and Conditions

Acceptance of the Terms

By accessing, playing or creating an account on Cardiff Casino, you acknowledge that you have read, understood and agree to be bound by these terms and conditions. If you do not accept these Terms, please do not use our Site.

Eligibility Requirements

  • You must be at least 18 years old to play on the Site.
  • You must comply with all applicable laws in your jurisdiction regarding online gaming.
  • We reserve the right to refuse service or terminate accounts without notice if we suspect that you are below the minimum age limit, attempting to gamble underage or from a restricted country.

Minimum Age Requirements

You represent and warrant that you are at least 18 years old. If you do not meet this requirement, please do not use our Site.

Geographic Restrictions

  • We offer services only for users from countries where online gaming is permitted.
  • We reserve the right to restrict or block access to accounts or gameplay if we determine that a user's location violates these restrictions.

Account Registration Rules

When registering an account on our Site, you must:

  1. Provide accurate and complete information about yourself.
  2. Use only one account per individual.
  3. Be honest with your contact details to verify your identity via the KYC process described below.

One-Account-Per-User Policy

  • We strictly prohibit multi-accounting, including creating or using multiple accounts under different identities for the purpose of receiving bonuses or other benefits not intended by our bonus terms and conditions.
  • Each account holder shall be responsible only for their own actions on that account.

Identity Verification and KYC

We will verify your identity through a process called Know Your Customer. You will need to provide us with:

  1. A valid identification document, such as passport or driver's license.
  2. Proof of residency documents in the form of utility bills or bank statements.

Account Accuracy Obligations

You must update your account information if it changes after registration.

Account Security Responsibilities

  • You are responsible for maintaining the confidentiality and security of your account login credentials, including username, password and any other sensitive data.
  • We do not provide support to recover lost or forgotten login details.

Login Credentials and Password Protection

Please note that our site does not store passwords on its servers. Therefore it is up to users themselves to create and manage their own passwords securely.

Restricted Behaviour and Prohibited Activities

  • Engaging in any form of cheating, hacking or manipulation.
  • Using third-party software designed to manipulate gameplay.
  • Any activity intended to deceive us, or to gain an unfair advantage over other players on the site, will be considered prohibited behavior and may lead to account closure.

Multi-Accounting and Fraud Prevention

We take anti-fraud measures seriously, including monitoring for suspicious player patterns to protect our legitimate users.

Bonus and Promotion Rules

When using promotions or bonuses:

  1. Read our bonus terms carefully.
  2. Understand the wagering requirements.
  3. Familiarize yourself with any restrictions on games eligibility.
  4. Bonus abuse is strictly prohibited; in that case, we may cancel your winnings and ban you from participating further.

Wagering and Gameplay Conditions

  • Wagers must meet specified minimum/maximum limits for each specific game offered on the Site.
  • All wagers will be governed by our terms regarding currency, available payment methods, applicable gaming jurisdictions.

Bonus Abuse Prevention

We have implemented a system to prevent bonus abuse, including:

  1. Monitoring and analyzing all accounts with unusual or suspicious activities that may indicate cheating or exploiting bonuses in an unfair manner.

Deposits and Withdrawals

  • Deposits can be made through various payment methods.
  • Please refer to the banking section for more details.
  • Any withdrawal will only become valid once we successfully verify your identification documents as part of our Know-Your-Customer requirements.

Verification Before Withdrawals

Withdrawal requests are subject to verification, which may include but is not limited to: checking the provided identity and address documentation against your gaming account details.

Processing and Review Procedures

  • All withdrawal requests will be reviewed by our internal departments before being processed.
  • Any transaction request that appears suspicious or in breach of our rules, terms and/or any relevant law or regulation, may lead to delays on processing the payout.

Responsible Gambling Expectations

We urge all users:

  1. Not gamble more than you can afford to lose; for instance don't use money allocated exclusively for paying debts.
  2. Set limits, particularly time and spend, so as not to overindulge yourself in gaming activities.

Self-Exclusion and Account Restrictions

  • If you are experiencing issues with problem gambling or simply wish a temporary break from your account usage, please contact us to exclude yourself for the length of time you would like.
  • We may temporarily close or terminate accounts under certain circumstances where restrictions have been clearly demonstrated.

Game Fairness and RNG Systems

Our site uses random number generators certified by eCOGRA. Our games also comply with fairness standards that meet the MGA guidelines for Gaming Platforms.